AI chat support must comply with GDPR for data privacy, especially in the EU. Businesses should transparently inform users about data collection, limit data to what's necessary, ensure accuracy, and securely store information. Avoid common pitfalls like neglecting user consent and indefinite data storage. Tools like Kodif can streamline GDPR compliance through features like consent management, data anonymization, and audit trails, reinforcing the importance of data privacy as a competitive advantage.
https://techbullion.com/ai-chat-support-and-gdpr-ensuring-data-privacy-in-automated-conversations/