The article argues that CIOs must lead a shift from simply managing enterprise applications to redesigning enterprise work itself, leveraging AI agents to orchestrate work outcomes rather than just automating tasks within discrete systems. This new discipline, called Enterprise Work Architecture (EWA), involves mapping business outcomes to work activities, defining authority and execution across humans and AI, and measuring economic impact, enabling more efficient, secure, and transparent operations across integrated applications. The transformation requires CIOs to collaborate across business functions to reimagine how work flows through technology and human judgment, focusing on outcomes rather than individual applications.
https://www.cio.com/article/4230816/the-cios-new-mandate-rearchitecting-enterprise-work.html