CIOs should focus first on understanding the work and desired outcomes before deploying AI, emphasizing where better information or faster execution can improve decisions. Effective AI integration requires redesigning workflows with input from frontline users, building a reliable context layer of data and access, and clearly defining human judgment versus automation to ensure technology enhances decision quality and operational outcomes.
https://www.cio.com/article/4234675/dont-start-with-ai-start-with-the-work.html