The article discusses seven key reasons why IT departments often become the scapegoat for business failures, including poor communication, mismatched goals, underinvestment, unclear ownership boundaries, and the perception of IT as a cost center rather than a strategic partner. It emphasizes that IT leaders can change this negative perception by improving communication with non-technical stakeholders, aligning IT with business strategy, promoting transparency, and reframing IT’s role as a proactive risk manager integral to business outcomes.
