IT teams often fail to exceed expectations due to spending too much time on maintenance, lacking clear business objectives, acting more like service vendors than partners, and not always getting the necessary participation from business units. Ineffective project prioritization leads to overcommitment, while rising demands—especially for AI—can outstrip IT’s capacity. Additionally, many IT professionals don’t naturally think in business terms, which hinders their ability to deliver high-value results. Addressing these issues involves adopting automation, clarifying outcomes, fostering partnership, enforcing prioritization, setting realistic expectations, and training staff in business-oriented and AI skills.
https://www.cio.com/article/4094684/7-reasons-it-teams-fail-to-exceed-your-expectations.html