The article outlines seven strategies for CIOs to deliver bad news effectively without losing trust, emphasizing transparency, clear communication, and solution-oriented approaches. Key recommendations include sharing information early to avoid surprises, presenting the core issue upfront, translating technical problems into business impacts, owning the problem while proposing solutions, sticking to facts without speculation, maintaining neutrality without emotional defensiveness, and fostering a culture that encourages early reporting of issues. These practices help build trust, facilitate timely decision-making, and shift focus from blame to constructive action.
https://www.cio.com/article/4177020/7-ways-for-cios-to-deliver-bad-news-without-losing-trust.html