American Express is focusing on democratizing analytics rather than raw data access to enable employees and AI agents to generate actionable insights within a governed framework. Chief Data Officer Chris Gifford emphasizes controlled, staged data deployment to minimize risks and inefficiencies, using AI to identify golden data sources and enhance governance, while piloting generative AI tools that allow secure, accurate “talk to my data” analytics interactions.
https://www.cio.com/article/4177594/american-express-democratize-analytics-not-data.html