Janet Robertson, CIO of RS Group, emphasizes evolving IT organizations from order takers to strategic partners that anticipate business needs by deeply understanding both the customer and market. She advocates for close engagement between technology leaders and operational users to ensure solutions directly address business problems, enabling agile product development and the adoption of innovations like agentic procurement and AI-driven search. Building this anticipatory IT capability requires a strong data foundation and ongoing transformation to integrate intelligent automation and create proactive value before demands arise.
https://www.cio.com/article/4242302/building-the-it-organization-that-anticipates-whats-next.html