CIO Zach Rossmiller reflects on five years leading IT at the University of Montana amidst challenges like staff burnout and declining enrollment. Key lessons learned include:
- Trust is crucial for collaboration and effective leadership.
- Invisible work is essential for stability, demanding acknowledgment.
- Crisis management reveals strengths and weaknesses; preparation is vital.
- Continuous personal evolution is necessary for effective leadership.
- Shared success requires collaboration from diverse stakeholders.
Rossmiller emphasizes that clarity and adaptability are essential for future challenges in educational IT management.