Gartner analyst Domenico Scriva argues that most organizations switching from Microsoft 365 to Google Workspace do so out of spite rather than financial benefit, as the total cost of Google’s suite—including add-ons for telephony, security, and business intelligence—often exceeds Microsoft’s pricing. He also highlights that migrating between these ecosystems involves significant complexity and training expenses, suggesting that organizations should plan migrations carefully and define clear business outcomes. Scriva predicts AI-driven productivity tools will soon transform these suites more fundamentally than current alternatives.
