CIOs can drive AI transformation and productivity by leading generative AI (GenAI) initiatives that optimize tech functions and increase overall efficiency. Key opportunities include addressing IT costs, enhancing service delivery, and establishing governance for responsible AI usage. Success hinges on identifying valuable GenAI use cases, rethinking processes, and ensuring compliance with emerging regulations. CIOs should prioritize collaboration, foster change management, and build internal capabilities while navigating challenges like shadow IT. By adopting a strategic approach, CIOs can transform the tech function into a strategic partner for the organization.
https://www.bcg.com/publications/2025/cios-role-in-ai-transformation-and-productivity