The “Last Mile” Problem, the final hurdle in AI transformation, is preventing companies from scaling AI pilots into enterprise-wide operating models. Despite widespread adoption of AI tools, many organizations struggle to convert individual productivity gains into significant organizational value. This is due to structural frictions, including the proliferation of pilots, the productivity gap, process debt, and governance challenges in an agentic world.
https://hbr.org/2026/03/the-last-mile-problem-slowing-ai-transformation