Fredrik Hagstroem argues that “need-to-know” communication fails modern IT teams because withholding information constrains decision-making and trust. He emphasizes that clarity requires completeness and context rather than brevity, noting that modern complex IT environments demand broader information sharing to empower teams, build trust, and drive effective action toward goals.
https://www.cio.com/article/4153864/why-need-to-know-communication-fails-modern-it-teams.html