When Customers Call, Costs Climb: Why Self-service Starts With Better Payment Experiences

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Poor payment experiences drive customers to call support, increasing operational costs. Inefficient payment systems, clunky logins, limited options, and poor design contribute to frustration. Each agent-assisted call can cost significantly more than self-service transactions. Businesses need to improve payment experiences by addressing barriers, offering flexible options, and enhancing design for better user interaction. This shift can improve customer satisfaction, accelerate cash flow, and lower costs, ultimately boosting profitability. Investing in Payment Experience Management is crucial for long-term success.

https://www.paymentsdive.com/spons/when-customers-call-costs-climb-why-self-service-starts-with-better-payme/761138/

Agentic AI Without Context Will Break Your Business

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Companies must establish a “system of context” to ensure AI agents make informed decisions based on accurate data, avoiding potential significant errors that could arise from poor data management. This requires a strong enterprise data foundation that provides comprehensive insights and enables AI to operate effectively, minimizing risks and enhancing decision-making.

https://www.cio.com/article/4065038/agentic-ai-without-context-will-break-your-business.html

Understanding Your OT Environment: the First Step To Stronger Cybersecurity

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New guidance for operational technology (OT) aims to create a comprehensive ‘definitive record’ of OT environments to improve cybersecurity. This includes documenting system components, connectivity, architecture, supply chain access, and potential impacts of failures. Effective cybersecurity relies on visibility and management of sensitive information. The guidance, produced with international partners, encourages collaboration in maintaining updated records for informed decision-making.

https://www.ncsc.gov.uk/blog-post/understanding-ot-environment-1step-stronger-cyber-security

Goldman’s Marco Argenti on AI, Careers, and the Future of Engineering

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Goldman's CIO Marco Argenti discusses AI's impact on Wall Street and careers, emphasizing its role in boosting productivity and redefining developer roles. He believes AI will help accelerate management skills without replacing jobs. Concerns include over-reliance on AI and potential societal divides. Argenti also highlights AI's potential in healthcare, echoing his commitment to charitable work in cancer research.

https://www.businessinsider.com/goldman-sachs-marco-argenti-cio-interview-ai-engineers-careers-2025-9

The 7 Cyber Security Trends Of 2026 That Everyone Must Be Ready For

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Cybercrime will become the world’s third-largest economy in 2026, driven by advanced AI, deepfakes, and quantum threats. Businesses face new, growing risks but have opportunities to strengthen defenses.

Main Trends for 2026

  1. AI Agents: Autonomous AI tools escalate both attacks and defensive responses, increasing risk and sophistication on both sides.
  2. Deepfakes: More convincing fake audio and video will make social engineering attacks easier and more common.
  3. Ransomware: Ransomware attacks will grow and evolve, aided by deepfakes, ransomware-as-a-service, and anonymous cryptocurrencies.
  4. Human Factor: Humans remain the weakest link; companies will focus more on employee training and building security awareness.
  5. Quantum Security: Quantum computing threatens current encryption; focus shifts to quantum-resistant encryption methods.
  6. Regulations: Governments introduce stricter reporting and resilience requirements for companies, but effectiveness is unclear.
  7. Cyberwarfare: Nation-state and terrorist cyberattacks grow, targeting infrastructure, sowing chaos, and using disinformation.

Organizations should invest in quantum-safe encryption, AI-driven security, and human training now to prepare for the escalating threat of cybercrime.

https://www.forbes.com/sites/bernardmarr/2025/09/26/the-7-biggest-cyber-security-trends-of-2026-that-everyone-must-be-ready-for/

Instance Metadata Service (IMDS)

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IMDS provides instance-specific metadata to cloud instances. Access via HTTP requests from within the instance. Supports configuration data, instance identity, security credentials. Key for automated scripts, secure applications.

5 Questions CISOs Should Ask Vendors

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CISOs face a barrage of vendor pitches and rely on targeted questions to identify products that solve real business security problems with clear ROI. They favor vendors who understand specific organizational needs, promote tools that reduce workload, integrate seamlessly, and are transparent about costs and updates. Credibility is built through validated outcomes, real-world examples, and responsiveness to customer input, while vague claims, fear tactics, unnecessary buzzwords, and inflexible pitching are immediate red flags.

https://www.csoonline.com/article/4059801/5-questions-cisos-should-ask-vendors.html

Why More Businesses Turn to Interim CIOs

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TechTarget and Informa Tech merge, creating a network of 220+ online properties covering 10,000+ topics, serving over 50 million professionals with trusted, objective content. This collaboration helps businesses gain insights for better decision-making. Interim CIOs are increasingly utilized for strategic IT leadership during transitions, offering cost efficiency and expertise, while providing immediate support and preserving operational continuity. They bridge gaps between IT and executive goals, fostering alignment and organizational stability.

https://www.informationweek.com/it-leadership/why-more-businesses-turn-to-interim-cios

Many ‘material’ Cybersecurity Breaches Go Unreported: VikingCloud

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Summary: A VikingCloud survey reveals nearly half of cybersecurity leaders (48%) did not report material breaches to executives in the past year, often due to fears of punitive responses or reputational damage. With rising cyberattacks, particularly those driven by AI, the need for a culture that encourages reporting breaches without fear of job loss is emphasized. The study highlights the lack of clarity on whether surveyed companies breach any laws by not reporting and suggests tailoring incident response plans to legal standards.

https://www.cybersecuritydive.com/news/material-cybersecurity-breaches-unreported/760892/

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