Automation delivers sustained value only when organizations measure its impact rigorously from the start by establishing a detailed baseline of current manual processes before implementation and then tracking a focused set of efficiency metrics over time. Without this discipline, initial gains erode as workflows, exceptions, and workarounds accumulate, underscoring the importance of standardizing improved processes and scheduling regular remeasurement to detect and correct value decay. For agentic automation, additional governance and metrics on autonomy, escalation, and reversals ensure that automation actions remain reliable and truly reduce human workload.
https://www.cio.com/article/4213758/before-you-automate-anything-learn-to-measure-it.html