automation

Before You Automate Anything, Learn to Measure It

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Automation delivers sustained value only when organizations measure its impact rigorously from the start by establishing a detailed baseline of current manual processes before implementation and then tracking a focused set of efficiency metrics over time. Without this discipline, initial gains erode as workflows, exceptions, and workarounds accumulate, underscoring the importance of standardizing improved processes and scheduling regular remeasurement to detect and correct value decay. For agentic automation, additional governance and metrics on autonomy, escalation, and reversals ensure that automation actions remain reliable and truly reduce human workload.

https://www.cio.com/article/4213758/before-you-automate-anything-learn-to-measure-it.html

Don’t Automate Bad Workflows: Why AI Should Begin with Redesign

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Organizations should prioritize redesigning workflows before applying AI automation, as many existing processes have become inefficient over time due to accumulated approvals, redundancies, and outdated steps. Effective AI deployment begins with simplifying, standardizing, and rethinking workflows to align with desired business outcomes, enabling automation to enhance value rather than merely accelerating outdated practices. This approach helps improve operational efficiency, employee experience, and measurable business results while avoiding the risk of embedding past inefficiencies into future technology.

https://www.cio.com/article/4207454/dont-automate-bad-workflows-why-ai-should-begin-with-redesign.html

How Will AI Automation Hit — Like a Crashing Wave or a Rising Tide?

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New research from MIT FutureTech shows that AI automation is progressing gradually across many text-based workplace tasks rather than arriving as sudden disruptive waves. Evaluations of over 6,000 tasks found AI can already perform 50–75% of them sufficiently without edits, with steady improvement allowing time for workers and organizations to adapt. The study suggests that AI-enabled task automation will vary across occupations, offering a window for strategic planning rather than immediate widespread disruption.

https://mitsloan.mit.edu/ideas-made-to-matter/how-will-ai-automation-hit-a-crashing-wave-or-a-rising-tide

The Production Assumptions AI Just Broke

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AI agents disrupt traditional production assumptions by acting autonomously, generating unpredictable workloads and traffic patterns that challenge existing operational models. CIOs must adapt production environments with enhanced observability, incident response playbooks, capacity planning, and change management tailored to AI’s distinct behaviors before scaling AI-driven workflows enterprise-wide. Preparing production for AI’s operational impact is critical to avoid instability, ensure traceability, and support sustainable AI adoption beyond pilot stages.

https://www.cio.com/article/4205139/the-production-assumptions-ai-just-broke.html

Should You Use AI for a Task? Here’s a Simple Way to Decide

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The article presents a practical framework for deciding when to use AI by distinguishing between “work” tasks, which require efficiency and completion regardless of process, and “gym” tasks, where the process itself fosters skill development and learning. AI is appropriate for work tasks that need to be done reliably and efficiently, but using AI for gym tasks—such as writing assignments meant to cultivate critical thinking—is counterproductive because it bypasses essential cognitive effort. This distinction also applies broadly to creative and professional activities, suggesting organizations should thoughtfully integrate AI while preserving tasks that maintain human skills and judgment.

https://www.schneier.com/blog/archives/2026/07/should-you-use-ai-for-a-task-heres-a-simple-way-to-decide.html

AI and Workplace Productivity: What Leaders Need to Know in 2026

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Gallup's data indicate that while AI tools have improved individual productivity for many employees, they have yet to produce significant organizational-level productivity gains, largely due to a lack of workflow redesign and insufficient manager support. Frequent AI use correlates with better integration into workflows and active managerial encouragement, which together drive deeper adoption and transformative impacts on work processes. Additionally, uneven AI adoption across industries and roles, combined with employee anxiety about job security, highlights the critical need for clear AI strategies and proactive change management led by managers to realize AI’s potential benefits and mitigate risks.

https://www.gallup.com/workplace/713063/ai-workplace-productivity.aspx

What Is RPA? A Revolution in Business Process Automation

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Robotic process automation (RPA) uses software bots governed by business logic to automate repetitive, rules-based tasks across enterprise workflows, enabling organizations to reduce costs, increase accuracy, and free up employees for higher-value work. Successful RPA implementation requires careful design, IT involvement, governance, and change management, and can be enhanced by integrating AI technologies for intelligent automation that handles more complex processes. Leading enterprises such as Siemens Mobility and the US Marine Corps demonstrate RPA's impact on operational efficiency, while the evolving market includes various RPA tools and certifications to support scalable deployments.

https://www.cio.com/article/227908/what-is-rpa-robotic-process-automation-explained.html

From Hype to Results: Real Productivity Gains with Microsoft 365 Copilot

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Microsoft 365 Copilot has transitioned from AI hype to delivering tangible productivity improvements in UK law firms by integrating directly into familiar tools like Outlook, Word, and Teams. Firms that adopt it with a focus on practical workflows, user support, and measurable outcomes report faster routine tasks, clearer communication, reduced cognitive load, and improved wellbeing, enabling lawyers to concentrate on higher-value work. This structured, people-centered approach to AI adoption fosters smoother workflows, boosts confidence among junior lawyers, and reduces after-hours work, demonstrating real operational benefits beyond initial experimentation.

https://www.legalfutures.co.uk/associate-news/from-hype-to-results-real-productivity-gains-with-microsoft-365-copilot

From 50 to 1,300 Users: BPM’s M365 Copilot Journey

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BPM successfully scaled Microsoft 365 Copilot from a 50-user pilot to a firmwide deployment reaching 1,300 employees by partnering with Valorem Reply to develop scalable training, executive sponsorship, and governance frameworks. This approach enabled rapid adoption—currently at 78%—while ensuring security, compliance, and sustainable AI innovation through structured agent management and data hygiene practices. The initiative has transformed workflows across BPM, improving efficiency and supporting ongoing AI-driven business value.

https://www.reply.com/valorem-reply/en/resources/work/2025/mw/from-50-to-1300-users-bpm-m365-copilot-journey

How AI Automation Is Reshaping the IT Leadership Pipeline

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AI-driven automation is reducing entry-level IT roles that traditionally served as training grounds for future leaders, creating gaps in the IT leadership pipeline. Organizations must intentionally redesign jobs, invest in early-career talent development, and provide clearer career pathways and AI fluency training to ensure a sustainable pool of skilled IT leaders capable of managing increasingly automated and complex environments.

https://www.cio.com/article/4189865/how-ai-automation-is-reshaping-the-it-leadership-pipeline.html

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