CIOs are increasingly leading the reimagining and optimization of business processes to fully realize the benefits of AI, moving beyond automating outdated workflows rooted in past technology constraints. They must rethink entire cross-system workflows and embed governance, data quality, and human-AI collaboration to transform operations significantly, addressing challenges such as fragmented systems, resistance to change, and the need for advanced skills in process intelligence, AI governance, and strategic business alignment.
https://www.cio.com/article/4157466/cios-reimagine-business-processes-to-reap-ai-benefits.html