CIO Matt Price of Gold Bond Inc. emphasizes focusing on small, targeted AI use cases for effective adoption. After enhancing employee training on AI tools like Gemini, their use soared, helping automate tasks like categorizing customer art orders and managing invoices. Upcoming plans include integrating an AI voice agent for customer support. Price advises other businesses to pursue specific use cases to achieve small wins and improve efficiency. Proper governance and training are crucial as various departments adopt AI, considering data access and security.
https://www.ciodive.com/news/gold-bond-focuses-small-wins-ai-adoption/811159/