Why Culture Matters More Than You Think When Complex Tech Goes Wrong
Megan Owen argues that organizational culture plays a critical role in the success or failure of complex technology projects, emphasizing that hierarchies suppressing open communication often lead to unreported problems and compounded failures. Drawing parallels with aviation and healthcare, she advocates for environments that encourage candid dialogue, psychological safety, and reflective learning through checklists and mentorship to identify latent errors and address them proactively. Technology leaders must foster trust, listen carefully to early warnings, and balance assertive decision-making with collaborative problem-solving to prevent and mitigate costly project failures.







