The Rise of the Double Agent CIO
Ravi Malick, CIO of Box, illustrates the evolving role of CIOs in B2B SaaS companies as “double agents” who balance internal technology leadership with external market engagement, including direct interactions with customer CIOs. This expanded role demands managing internal priorities like modernization and operational excellence while also supporting revenue growth through customer relationships and transparency, highlighting the increasing strategic significance of CIOs as technology becomes central to business growth and trust.
https://www.cio.com/article/4162394/the-rise-of-the-double-agent-cio.html








